Mission

To provide information on the status of QUALITY in the global area of Social Action and promote the exchange of knowledge and of the results of progress among Spanish NGOs.

Vision

To become a landmark as regards knowledge related to quality and the dissemination of best practices in the Social Action sector.

Values

1. Solidarity and teamwork, as a means of encouraging involvement by organisations, generating synergies and as an essential expression of work in Social Action.
2. Participation, as a channel for sharing the knowledge of the organisations in the sector and as an instrument for securing their commitment.
3. Responsibility in developing its mission, as a landmark for its member organisations, showing its commitment to the principles of sustainable management.
4. Customer orientation, managing its activity in accordance with the needs and expectations of its member organisations.
5. Professionalism, ensuring that work is done properly, by applying the most advanced technical criteria and practices, with strict professional ethics.
6. Continuous improvement, as a motor for efficient management, based on the principles of quality and on the efficient use of resources.
7. Transparency in managing resources and demonstrating their efficiency.
8. Autonomy and independence from public and private organisations with an interest in developing its mission.